TRIAS Telematica project, funded by the Leonardo programme of the European Commission
The creation of one administrative Europe is realised primarily by the
National eGovernment programmes. National, Regional and Urban government
agencies struggle with interoperability, standardisation ,
collaboration, service integration and ICT. The Universities have
responded to this need by adding law topics to MBA programmes and by
teaching additional ICT courses to policy makers.
The first goal is to identify the training needs of change agents, project
leaders and process innovators in government agencies who require to
rethink eGovernment services. To use the phrase of e-Europe put forward
at the eGov- eEurope advisory sub group: "someone has to govern the
‘active citizen’ of Europe 2010”. For this purpose the partners,
together with the end-user organisation NISPACee (Network of Institutes
and Schools of Public Administration in Central and Eastern Europe) and
eGem, investigate the best practices of European eGovernment initiatives
at National, Local and Urban level. The most challenging task for the
project is to distil transferable "nuggets of knowledge” from the recent
rich experience and identify clear didactical roadmaps and targets.
The project will result in 9 eGovernment modules in three area’s for three sectors:
1) Service chain integration (analysis, policies, standardisation,)
2) e-Democracy and transparency (intranet, content, interactivity)
3) Organisational transformation and e-service engineering
The sectors are (1) the Legal domain, (2) the Spatial domain and (3)
Social-economic domain. They were chosen because of the already
identified need (rewarding early adaptors/customers) for new vocational
skills in those sectors of administration. The project will deliver a
recommendation for a common qualification framework. We hope to submit
the modules for comments to the 25 country representatives of
e-Government in the eEurope sub-group. The European eGov CV will be
investigated to create a frame of reference for the experience and
training gained by students and the terms used to describe the
experience. Zenc , Virtec and QCT will test the modules at Vocational
level with managers in the field during courses for eGovernment
customers. The universities of Amsterdam, Bologna and The Haagse
Hogeschool will test the modules at University and vocational level.
Training will consist of on line methods in eLearning environments and
International officer-exchange on both levels. University students will
benefit greatly from the input of experienced administrative managers.
The Europass in eGovernment will be defined to create the platform for
exchange of both students and managers who seek to avoid ‘re- inventing
the wheel’. NISPACee and eGem and the NVVB will ensure lively discussion
and dissemination among Europe’s National eGovernment programmes using
their workshops, platforms and fora. The main Dissemination partners are
the engaged New member States under coordination of Hungary.
There is no specific training for civil servants in Europe concerned with eGovernment. The target groups are therefore:
- Future Civil Servants of the European member states who will be responsible for the implementation of eGovernment policies in concrete services. These are the ”e-change agents” who need knowledge and skills in this area
- Civil servants of European member states responsible for National eGovernment programmes who need trained colleagues who can implement programmes;
- European public administration schools who need a structure for qualifications based on the Copenhagen declaration in the area of eGovernment ;
- Government institution/agencies in European member states in the sectors Spatial planning and Tax authorities.
- Commercial clients among end –user organisations ( municipalities, RvS, RDW, crisis agencies/ depts like fire brigades, provinces, eGem).
- Higher Vocational training organisations with a technical approach to public administration
- Private companies providing training in eGovernment
- E-change agents in European member states in all sectors of Government at The National and the City Governmental layers
- Citizen organisations, like NVVB Nederlandse vereniging voor burgerzaken A(Dutch society of Front office administration and European platform of Front office administrative support. (see Annex, advisory board)
- European Public administration schools and universities
- NISPAcee : http://www.nispa.org/
Specific Aims of TRIAS
The general aim of TRIAS is to initiate a Europe wide exchange of appropriate training for civil servants in eGovernment service delivery topics within a curriculum designed to meet their needs. Specific sub-aims are:
- The clarification and specification of Training needs for Future eGovernment change agents;
- The analyses of the impact of cultural differences on those training need;
- The creation of European Qualifications Framework for eGovernment Training modules that contribute to innovative electronic services to citizens in Europe;
- The design of qualifications (terms) for at least 9 modules that are consistent with the Copenhagen declaration;
- The evaluation and validation of qualifications (terms) with the following institutions or persons.
Target users (uptake):
- eEurope sub group and The Eastern European Administration Network (NISPACee), eGem;
- Cities, municipalities, regional officers in charge of standardisation of processes;
- Citizen organisations (vereniging voor burgerzaken/Dutch Citizen association);
- European Public Administration schools/institutes;
- Future students in relevant sectors;
- Responsible managers of National eGovernment programmes like TAX departments, Transport (RDW), administrative councils (RvS)
Design and build modules for the target sectors and the testing of these modules with a group of e-change agents from the sectors mentioned through the participating agencies who will deliver services based on this training.
Testing and translation of the modules in learning objects for training in open learning environments through a common evaluation methodology to be developed and implemented by the project partners.
H. Definition of a recommended Didactical methodology and Examination methodology to be overseen and approved by the Educational Board in the project.
- The University of Amsterdam; The Leibniz center for Law, The Netherlands
- ZENC - a research group and management consultancy agency addressing ICT innovation in the public sector
- Haagse Hogeschool – The Hague University of Professional Education, The Hague, Netherlands
- The London Borough of Islington, UK
- The Hungarian Tax department of the Ministry of Finance, Budapest, Hungary
- CIRSFID - research center of the University of Bologna of Philosophy of Law, Computer Science and Law, Law Informatics, Italy
- EPMA, Prague, Czech Republic
- QCT Connect - Romanian private company promoting IT solutions and Training for governmental sectors and academic environment
- Virtech - research and software development company specializing in applications of advanced information and communication technologies, Bulgaria
Join One week Masterclass on eGov Training Methods & Tools
July 29th-Aug 3rd 2007
The Hague, Amsterdam NL
30 programme coordinators, professors, tool developers, trainers, consultants, etc.
- eGov simulation game based training methods
- eGov Wiki based training methods
- Linear course training methods
- Topic map based learning
- Geographic case-support
- Common European topics, like eRegistries
- Common eGov transformation issues
- Common design challenges & solutions
Targets for training methods & tools:
Implementors of Basic registries, e-tax, e-law, e-planning, e-permits & processes redesign, e-social security, semantic harmonisation, etc,etc in gov.